Data Deletion Instructions
CivicArchive respects your right to control your data. This page explains how to request deletion of your account or archived content.
Important distinction
Deleting your CivicArchive user account removes your login credentials and access. However, archived public records maintained on behalf of a government agency may be subject to public records retention laws (e.g., Florida Ch. 119) and cannot be deleted until the legally required retention period has expired.
How to request deletion
To request deletion of your account or data, email us with the following information:
- The email address associated with your account
- The agency or organization you represent
- Whether you are requesting account deletion, content removal, or both
- Specific URLs or post IDs if requesting removal of specific archived content
What happens next
Acknowledgment
We will confirm receipt of your request within 48 hours.
Verification
We will verify your identity and authority to request deletion.
Deletion
Eligible data will be permanently deleted within 30 days.
What gets deleted
- Account data: Your login credentials, profile information, and access permissions.
- User-generated settings: Saved filters, dashboard preferences, and notification settings.
- Export history: Your personal export and download logs.
What may be retained
The following may be retained where required by law or for legitimate operational purposes:
- Public records: Archived social media posts and comments captured as public records under Florida Ch. 119 or equivalent statutes, retained per the applicable retention schedule.
- Audit logs: Anonymized system access logs for security and compliance purposes.
- Legal holds: Data subject to active litigation, investigation, or public records request.
Need help?
If you have questions about the deletion process or need assistance, contact us at privacy@civicark.com.